Shipping & Returns

Shipping & Returns

 

CUSTOMER SERVICE 

 

We are here to help, please email us at studio@galerie.la with any order, shipping, sizing questions or concerns. Get answers within a few hours.

 

SHIPPING

 

COVID-19 UPDATE

  • We are shipping your orders 3-4 times a week. GALERIE.LA founder, Dechel is currently packing and shipping all orders with additional sanitary precautions.
  • If you live in the Long Beach/Los Angeles area and wish to do curbside pick-up at our Long Beach showroom, please choose it at checkout in the shipping section. We'll email you to set up an appointment and address for pick-up.
  • We are all in this together. We thank you for your support, your patience and understanding.

 

DOMESTIC

Get Free Ground Shipping on all orders $150+. There a Standard Shipping Fee of  $5 on all orders under $150. We ship USPS for all orders in the US and will be delivered within 2-5 business days. Expedited 2-day shipping fee is $15. Overnight shipping is $25.

INTERNATIONAL

International shipping is $45 on all orders.

CUSTOM & DUTIES

Any additional custom fees are the responsibility of the customer. Custom fees are assessed once the goods reach the country of the order origin. Please be advised that custom fees can range from 20-40% of the order value. We recommend you check with your local tax officials for more information regarding custom fees that can be added to your online order.

DELIVERY TIME

The domestic delivery time for ground shipping is 2-7 days. International shipping can take between 7-14 days.

 

RETURNS AND EXCHANGES

 

GALERIE.LA accepts returns within 7 days for a full refund. The items must be in new condition with the tags attached and in the original packaging.

Customers will be responsible for return shipping costs. Once we receive your return, the refund will be processed. Email us your tracking number so we can be on the lookout for your shipment. We are not responsible for any undelivered or missing packages.

*** Please note: your shipping charges will not be included on your return amount

 

INTERNATIONAL RETURNS & EXCHANGES

On your commercial invoice, please mark the return shipment as "9801 - US GOODS RETURNING"

 

FINAL SALE ITEMS

All Sale items are final and cannot be returned or exchanged.

 

GALERIE.LA RETURNS

4859 West Slauson Ave #297

Los Angeles, CA 90056

USA

attn: Returns

 

 

 

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